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1. Residing in Elizabeth Street for more than 20 years, I have been able to experience first-hand the lack of disrespect that Marco Polo Foods at No.9 Elizabeth Street has for compliance, Council and the local community.
   Previous complaints to council include:
   • accessing the property at all hours 24/7
   • ongoing noise issues from containers accessing the property
   • no response from Council with regards to receipting deliveries prior to 7am
   • painting yellow markings on the road without Roads & Maritime Service or Council permission
   These complaints have been made in person at the Campsie Customer Service Centre, over the phone and via email. Unfortunately follow-up has been inconsistent or non-existent. When personally following up on a complaint I have been told that there is no record of the original complaint, and/or the staff member who took the original complaint no longer works there. Even when advised I will receive a call back from a Liaison Officer, Ranger, or Environmental Health Officer, no call eventuated.
   My main concern with allowing a change to operating hours is the disruption to the street community. Huge trucks hauling shipping containers are already a regular feature during the night, disturbing myself, children and neighbours. Not in the last 10 years have we had one night of uninterrupted sleep. It is so bad of late that we have had visits from residents in neighbouring Chelmsford Avenue requesting information as to the source of the noise so they could make their own complaints.
   The noise begins as soon as a truck enters the street, some even remain double parked in the street for some time before deciding to undertake the long reversal into the No.9 loading dock. Once within the property is can take a truck between 10-20 minutes for a container to be completely unloaded. Even though my house is not directly opposite the property the reverberations can be felt throughout my house. The ground shakes under the sheer weight of the container crashing to the ground. To add insult to injury the truck drivers usually rev their engines for some time before making an extremely noisy and hasty exit.
   In changing the operating hours to 5am – 6pm Monday to Friday, you are simply creating a greater window of compliance for Marco Polo Foods, you are not granting them permission to operate within those hours as they will NEVER operate within the hours. They will never listen to Council and they will never respect their residential neighbours.

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